RETURNS &
REFUNDS
OnePrint is committed to supporting our partners and customers in the event of issues with order fulfillment.
Last updated: January 15, 2026
Governing law: France & United States
OnePrint is committed to supporting our partners and customers in the event of issues with order fulfillment. The return and refund policy is categorized by specific causes as follows:
01 Third-party Error – Shipping Carrier
| CASE | ORDER STATUS | RESOLUTION POLICY |
|---|---|---|
| 1. Incorrect address provided by seller | Order delivered but to an incorrect address due to seller's input. | No support for refund or resend. |
| 2. Package damaged during shipping | Order received with damage due to shipping process (torn, dented, missing packaging). | OnePrint will resend for free or issue a 100% refund. |
| 3. Order still in transit after 3–5 business days | Order has not been delivered within the standard shipping time frame. | OnePrint will resend for free or issue a 100% refund. |
| 4. Marked as delivered but customer did not receive | No confirmation of receipt from the customer despite delivery status. | OnePrint supports 50% refund or 50% resend. |
| 5. Package lost due to incorrect address from seller | Unable to deliver due to incorrect address provided by the seller. | No support for refund or resend. |
02 Production Errors
| CASE | ORDER STATUS | RESOLUTION POLICY | NOTE |
|---|---|---|---|
| 1. Printing/technical issues | Blurry, off-color, misaligned print, etc. | OnePrint will resend for free or issue a 100% refund. | - |
| 2. Product defects | Wrong design, color, size; torn; packaging damage, etc. | OnePrint will resend for free or issue a 100% refund. | Seller must provide photos of the defective product or customer feedback for full refund eligibility. |
03 Returned Orders
| CASE | ORDER STATUS | RESOLUTION POLICY |
|---|---|---|
| Incorrect/missing address or unreceived by recipient | Order returned due to insufficient or incorrect delivery address, or no recipient present. | OnePrint supports 50% refund or 50% resend. |
04 Important Notes
All refund or resend requests must be submitted within 7 days from the incident date.
Please provide photos of defective products and customer feedback for proper support.
This policy applies only to orders handled within OnePrint's service scope. Special cases may be reviewed individually based on severity and supporting evidence.