By clicking the “Pay” button, you confirm that you have read, understood, and agreed to all the terms and policies applicable in this document.

OnePrint accepts the following payment methods:

Other forms of payment are not accepted.

The topped-up amount will be used to cover the costs of production and delivery, which are processed by the Seller.

Due to the nature of customized printing and production services, order processing involves multiple preparation steps (e.g., processing user-uploaded design content). The Buyer will be charged immediately upon placing an order.

By purchasing any product on the OnePrint platform, you agree to provide accurate payment information and confirm that you are authorized to use the selected payment method.

Buyers can expect to receive their orders within 14 to 21 business days after payment and processing. This timeframe is only an estimate. External factors such as shipping services, weather, natural disasters, or other uncontrollable circumstances may cause delays beyond the expected timeframe.

Products are manufactured based on design files uploaded by the Seller. The print location is determined approximately and depends on the Seller’s design.

Print size, position, and color may vary depending on product size and material. Colors will be adjusted to closely match the original design. In the event of stock shortages, OnePrint reserves the right to substitute with an equivalent product.

Print size, position, and color may vary depending on product size and material. Colors will be adjusted to closely match the original design. In the event of stock shortages, OnePrint reserves the right to substitute with an equivalent product.

Some countries do not support international tracking once the package leaves the country where OnePrint's warehouse is located. In the event of a lost or delayed shipment, Sellers must instruct their third-party customers to contact the local postal service to verify the shipping partner associated with UPS in that country.

OnePrint is not responsible for providing a list of such countries or contacting shipping partners on behalf of Sellers.

OnePrint does not guarantee domestic or international deliveries and is not responsible for processing returns or refunds in cases of lost, missing, or undelivered shipments. Some countries are considered “high-risk” for issues such as theft, loss, or loss of tracking data during shipping. Shipping OnePrint products to international destinations (both domestic and abroad) is entirely at the Seller's own risk and responsibility. OnePrint will not be held liable for any undelivered orders.

OnePrint does not guarantee successful delivery for domestic or international orders and will not process exchanges, returns, or refunds for lost shipments. Certain countries pose high risks for shipment loss or theft during transit. Sellers assume full responsibility when delivering to these countries, and OnePrint is not liable for any undelivered orders.

As OnePrint products are custom-made to order, we do not accept cancellations, exchanges, or refund requests once the order has been confirmed.

If you receive a product with incorrect model, color, size, or design due to our error, please file a complaint via email within 14 days of receiving the product. Each case will be evaluated individually.

You acknowledge and agree that all products are made-to-order and, unless a technical error has occurred, you are not entitled to cancel or return your order. All sales are final.

OnePrint reserves the right to review and handle any content violating trademarks, copyrights, or other forms of intellectual property infringement (including but not limited to the aforementioned rights).

All user-uploaded content will be moderated through a two-step process:

OnePrint’s system uses automated tools (bots) to scan all user-generated content. These bots compare the content against Google Vision’s image library to detect potential violations. If infringement is detected, the campaign will be flagged immediately.

Some sophisticated designs may bypass the automated system. Therefore, OnePrint also performs manual reviews to ensure accurate detection and handling of infringing content.

OnePrint is a platform that enables users to print and ship personalized products. Before using the service, users must agree to and comply with all terms and conditions. OnePrint strictly prohibits the use of its services to print any products that infringe on third-party intellectual property rights (including but not limited to copyright, trademarks, trade dress, and rights of publicity).

The complaint notification must include all of the following information:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the allegedly infringed right;

2. The URL of the OnePrint campaign related to the infringing product;

3. Clear identification of the allegedly infringed intellectual property rights (e.g., a copy of the trademark or copyright registration, or documentation proving ownership);

4. Full name, contact address, phone number, and email address of the complainant;

5. A statement made in good faith that the use of the material in the manner complained of is not authorized by the rights owner, their agent, or the law;

6. A statement, under penalty of perjury, that all information provided in the notice is accurate and that the complainant is authorized to act on behalf of the owner of the infringed right.

The parties agree that the terms and conditions set forth in this Agreement (including any appendices, if applicable), along with the campaign-specific pricing terms, shall be the sole basis for governing the rights and obligations of the parties with respect to the subject matter herein. Any attempt to amend, replace, supplement, or modify this Agreement shall be null and void unless made in writing and signed by both parties.

Nothing in this Agreement or the Terms of Service shall be construed as creating any agency, joint venture, partnership, employment, or fiduciary relationship between the parties. Neither party has any explicit or implied authority to represent or bind the other in any contract, agreement, or obligation with any third party.

This Agreement (together with the Terms of Service) constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, commitments, representations, and warranties, whether written or oral.

The Seller may not assign any rights or obligations under this Agreement without the prior written consent of OnePrint. OnePrint may freely assign its rights and/or obligations under this Agreement without the Seller’s consent.

If any provision of this Agreement (or the Terms of Service) is declared invalid, illegal, or unenforceable in any jurisdiction, such provision shall not affect the validity or enforceability of the remaining provisions, nor shall it invalidate such provision in other jurisdictions.

This Agreement and the Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida (USA) and the United Kingdom, without regard to conflict of law principles. Each party submits to the personal jurisdiction of the federal, state, or local courts located in Hillsborough County, Florida (USA), and the United Kingdom, and agrees to receive service of process at the address provided by legally permissible means.

Each party hereby waives its right to a jury trial for any legal action arising out of or relating to this Agreement or the Terms of Service.

All content provided through OnePrint’s API applications (e.g., OrderDesk App) is the property of OnePrint. All rights are reserved. No information or image may be copied or reused in any form without prior written consent from OnePrint.

The Seller must not use any language that is threatening, offensive, vulgar, discourteous, or unlawful. Likewise, the Seller must not upload or transmit any content or materials that may infringe on third-party rights or contain malware, viruses, or other harmful components. OnePrint reserves the right to remove or modify any content or materials submitted by the Seller to the system.

OnePrint provides information, tools, and services through third-party platforms (e.g., OrderDesk) to support Sellers, conditional upon their full agreement to and compliance with the terms, conditions, and policies set forth herein.

By accessing or using the OnePrint application, or by buying and selling products through the OnePrint platform, the Seller agrees to be bound by the current Terms of Service. All prior obligations, terms, and policies are incorporated herein by reference.

This policy applies to all users of the OnePrint application, including but not limited to: visitors, users, buyers, sellers, and content contributors.

If the Seller does not agree with any of the terms set forth above, they must refrain from using the application, website, or any of OnePrint's services.

Any new features or tools added to the OnePrint application are subject to the current Terms of Service. The latest version of the Terms of Service will always be posted on this policy page.

OnePrint reserves the right to update, modify, or replace any part of the Terms of Service by posting changes on the website. OnePrint is not obligated to provide direct notice of these changes to the Seller or third-party customers (Buyers).

Continued use of the application following the posting of any changes constitutes the Seller’s acceptance of those changes.

OnePrint does not directly handle any of the Seller’s services, including but not limited to: payment processing, returns, refunds, or customer service.

The Seller is solely responsible for business operations, order processing, customer support, and any obligations arising from sales made through the OnePrint application.

This Agreement becomes effective once the Seller starts using the OnePrint application and shall remain in effect until terminated by either party.

The Seller may unilaterally terminate this Agreement at any time by ceasing to use the application and deleting all data or materials obtained from OnePrint.